Solutions Travel agencies

Centralise your enquiries, clients and documents and follow every trip.

VIA ERP supports the agency from the first enquiry to the client’s return: the traveller’s file, their documents and expiry dates, the proposal, the invoice and the follow-ups. A CRM configured for travel, not a booking engine.

  • Demo with an expert
  • 14-day free trial on VIA Cloud
  • Cancel anytime

The life of a travel enquiry

  1. EnquiryDestination, dates, travellers Available
  2. QualificationStage, needs questionnaire Available
  3. ProposalPDF quote, versions, variants Available
  4. DocumentsPassport, visa, insurance Beta — your administrator enables it
  5. ConfirmationOrder and invoice, no re-keying Available
  6. Client follow-upReminders before and after the trip Available

A diagram of the journey, not a screenshot.

A simple process, from enquiry to follow-up

Six steps, each with its real status today.

  1. Enquiry

    The enquiry is recorded as a lead, with its trip details.

    Available
  2. Qualification

    Pipeline stages; needs questionnaire in beta.

    Available
  3. Proposal

    PDF quote and versions. Either-or variants in beta.

    Available
  4. Documents

    Traveller documents and expiry reminders.

    Beta — your administrator enables it
  5. Confirmation

    The accepted proposal becomes an order and an invoice.

    Available
  6. Client follow-up

    Activities and reminders before, during and after the trip.

    Available

What are you interested in?

Pick one topic, several, or everything. The matching sections move to the top.

All topics are shown.

How to read the badges
Available
Usable today. If a plan badge sits next to it (Business+, Professional+), you need that plan; with no plan badge, every plan includes it, from Starter.
Beta — your administrator enables it
Shipped but off by default: your workspace administrator switches it on in Apps & Features. Plan terms for the beta may still change.
Coming soon
Not usable yet. It is not sold on any plan today.

Clients, travellers and how they are linked

A family, a group, a company sending its staff: the client who pays is not always the one who travels.

  • Enquiries and opportunities by stage Available

    Pipeline as a list and a kanban, with amount, owner and next action.

  • Activities, reminders and calendar Available

    Dated calls, meetings and follow-ups, with a reminder before they are due.

  • Relationships between contacts Beta — your administrator enables it

    The payer, the travellers, the corporate client’s contact, the local partner: every link has a role and its inverse.

  • Custom fields Beta — your administrator enables it

    Destination, dates, number of travellers, preferences: on the lead, the opportunity and the contact, filterable in lists.

  • Sales dashboards Available

    Pipeline, lead conversion and team activity, in the built-in dashboards.

Traveller documents and expiry dates

Beta — your administrator enables it

A passport that expires before the return date, a visa to renew: the deadline is on the record, and the reminder goes out by itself.

  • Configurable document types

    Passport, visa, travel insurance, electronic travel authorisation: you define the types and their rules.

  • An expiry date on every document

    Attached to the traveller’s record, with a register of all the agency’s documents.

  • Reminders before and on expiry

    In the app and by e-mail, every morning, for whatever is about to expire.

What you need: In beta, on every plan, switched on in Apps & Features. Documents attach to the traveller (the contact), not yet to the opportunity.

Checklists and questionnaires

Beta — your administrator enables it

The same level of service on every file, whichever advisor handles it.

  • Needs questionnaire

    Budget, travel style, constraints: yes/no, choice, number, date or free text, filled in on the opportunity.

  • A checklist per type of trip

    Sections, required questions and versioned templates: a tour’s checklist is not a stay’s.

  • PDF export

    The completed checklist exports to PDF for the file.

What you need: In beta, on every plan, switched on in Apps & Features.

Travel proposals

The proposal is a VIA ERP quote: each service is a line, and nothing is re-keyed afterwards.

  • Quotes as PDF, with versions Available

    Several versions of the same proposal, line discounts and taxes.

  • Either-or variants Beta — your administrator enables it

    Two hotels or two excursion options for the client to choose from; each line’s margin stays visible internally.

  • Conversion to order or invoice Available

    The accepted proposal becomes an order then an invoice, fully or in part.

Invoicing and payments

The invoice comes from the accepted quote, and you see what is still to be collected.

  • Invoices and credit notes Available

    Numbering per company, Tunisian VAT and stamp duty.

  • Payments Available

    Payments recorded on the invoice, and what is still due.

  • Connected accounting Available Business+

    Invoices feed the accounting without re-keying.

Incoming enquiries

Today the enquiry is entered by the agency or imported. Automatic capture from your channels is not open yet.

  • Enquiries entered or imported Available

    Lead record with source, contact details and owner.

  • Enquiry form on your website Coming soon

    A form that creates the enquiry directly.

  • Facebook / Instagram Lead Ads Coming soon

    Enquiries from your Meta ads.

  • WhatsApp Business Coming soon

    Incoming conversations attached to the client.

Features designed for travel agencies

The building blocks an agency uses, with the plan or status of each.

Clients & travellers CRM
Activities & reminders
Documents & expiry Beta — your administrator enables it
Checklists & questionnaires Beta — your administrator enables it
Custom fields Beta — your administrator enables it
Contact relationships Beta — your administrator enables it
Sales & proposals Reports & dashboards Invoicing
Enquiry capture Coming soon

What VIA ERP does not do

VIA ERP manages the client relationship and the file; it books nothing for you.

  • No booking engine

    No GDS, no ticketing, no PNR management. Booking happens in your suppliers’ tools.

  • No live hotel inventory

    No live availability, no channel manager, no connection to online booking platforms.

  • No documents on the opportunity

    Expiring documents attach to the traveller, not yet to the opportunity.

  • No online client area

    The client portal is on the roadmap: clients cannot view their file themselves yet.

What your plan needs

CRM, activities and reminders, quotes, invoicing and the built-in dashboards are available from the Starter plan.

Expiring documents, checklists and questionnaires, contact relationships, custom fields and quote variants are in beta: on every plan, off by default, an administrator switches them on. Their plan terms are not set yet.

Accounting and multiple companies need the Business plan. Automatic enquiry capture (web form, Meta, WhatsApp) is not open yet.

Ready to take your travel agency further?

Show us a typical file — a family, a group, a business trip — and the demo starts there.

Talk to a VIA ERP Expert

Fill out the form and an expert will contact you within 24 hours.