Data Deletion Instructions

This page explains how to request deletion of personal data processed by Innoway Solutions in VIA ERP, including data received from Meta (Facebook, Instagram, WhatsApp) through our "VIA ERP Connect" app. See also our privacy policy.

1. You connected a Facebook Page or a WhatsApp number to VIA ERP

1. In VIA ERP, open the Facebook Lead Ads or WhatsApp Business connector and click Disconnect. The Meta access tokens are deleted and all collection stops immediately. For a WhatsApp number, the address book received from the WhatsApp Business app is also deleted.
2. You can also remove the app directly from Facebook: Settings & privacy → Settings → Business integrations, select "VIA ERP Connect", then Remove. Meta notifies us automatically and we delete the access tokens and the data from your Facebook account that we hold. The same applies when the business, or Meta, removes a WhatsApp number's connection: the access token and the address book received for that number are deleted.
3. Leads and conversations already imported belong to your business: you can delete them yourself in VIA ERP, or ask us by email to delete them completely (section 3).

2. You filled in an ad form or messaged a business on WhatsApp

Your data is processed on behalf of the business you contacted. You can send your request to that business directly, or write to us (section 3): we will identify the customer businesses concerned and carry out the deletion with them. If the form was an Innoway Solutions advertisement for VIA ERP, write to us directly (section 3): we are responsible for that data (see section 9 of our privacy policy).

3. Send a deletion request

Email info@innoway-solutions.com with the subject "Data deletion request", stating:

• your name;
• the email address and/or phone number you used (for example in the form or on WhatsApp) — or, if you wrote to the business on WhatsApp with a username and did not share your number, that username and roughly when you wrote, so the business can identify the conversation;
• the name of the business concerned, if you know it;
• the confirmation code, if Meta gave you one after you removed the app.

We may ask you to confirm your identity. We handle the request within 30 days at most and confirm the deletion to you by email.

4. What is deleted

We delete the personal data concerning you, including:

• access tokens, form answers and technical data received from Meta;
• for WhatsApp: the conversations with your number or WhatsApp identifier, their messages (including imported history and messages the business sent from the WhatsApp Business app), the files received and sent, the reactions, and the entries for your number in the business's WhatsApp Business app address book.

Only data we are legally required to keep (for example billing data, under Tunisian legal obligations) is retained for the legal period, then deleted.

Copies held outside VIA ERP are not reached by this deletion: on the WhatsApp apps of the business and of the people in the conversation, and at Meta (Meta keeps a file sent through VIA ERP for up to 30 days).

Once your request is verified, the deletion is carried out immediately: it does not wait for the scheduled retention periods described in our privacy policy. Where the customer business holds a lead or contact record about you in its CRM, we inform it so that it deletes that record too.

5. Contact

Innoway Solutions, Tunis, Tunisia — info@innoway-solutions.com